Apartment Blog

On Wednesday, August 19^th, For Rent Media Solutions launched a Twitter sweepstakes for multifamily industry professionals. Multifamily professionals had an opportunity to win an iPod Touch® if they logged on to Twitter and sent @AptsForRent a tweet. To be eligible for the sweepstake, multifamily professionals had to enter a tweet that included the ‘Yeah We’ve Got That’ hashtag. This hashtag symbolizes our solutions network to help clients reach renters any time, any place, driving more LEADS for them.

On Monday, August 24^th, we announced Jessica Whitney as the randomly selected winner for the iPod Touch. Whitney works with Resort at Forbes Creek apartment community.  This community has had their Twitter account for a little over a month and loves using the microbloging site for ‘real time’ updates to inform residents of specials, events, etc. In addition to Twitter, we also learned that this community has a robust Facebook page set up displaying updates regarding events in the apartment community.

As a result of this campaign, For Rent Media Solutions saw an increase of followers to our Twitter profile and numerous retweets with our brand message all in less than three days! We also generated a couple thousand page views to our Apartment Blog and had many interactions with multifamily industry professionals.

We want to congratulate Jessica Whitney for winning the iPod touch. We would also like to thank all multifamily professionals who participated. We’re looking forward to running another sweepstakes soon!

“Baby boomers aren’t technology Luddites. More than 60 % of them consume socially created content. You’ll find them leaving their opinions on Web sites and joining social networks.”
- Jeremiah K. Owyang (@jowyang), researcher with Forrester Research

There is this perception that adults over 50 only dabble on the Internet, but research is finding that they are spending more time online and interacting in robust social networking communities. Baby boomers using social networking sites such as Facebook™, MySpace™, LinkedIn®, Twitter and YouTube™ are not as uncommon as you may think.

According to The Pew Internet and American Life Project, boomers now account for 35% of all Americans online. A consumer survey of U.S. consumers, from the NPD group, Inc., a leading provider of reliable consumer research, shows that 61% of baby boomer Internet users (age 44 to 61) had visited sites that offer streaming or downloadable video, while 41% had visited social networks.

Baby boomers are finding social networking sites appealing for the same reasons most people do- to stay in touch with people. They are interested in reconnecting with old friends and classmates whom they haven’t talked to in more than 30 years. They enjoy sharing photos with family and friends and staying connected to their children and grandchildren. High school and college reunions are also being organized via Facebook. Nielsen Reports that moms (aged 40-50 with 3+ children) are heavy online shoppers who stay connected via social networking more so than mom’s 39-54. Some are even replacing e-mail with social networking sites for staying in touch with people on an ongoing basis.  In addition to sites like Facebook, MySpace and LinkedIn, they are also using boomer-specific sites like eons.com, boommj.com, boomertowne.com and the aarp.org social network. 
According to Facebook, women over 55 remain the fastest growing group on the site, and growth among the teen and college-age set has been relatively paltry. In absolute numbers there are now even slightly more members between the ages of 45 and 65 than there are 13-to 17-year-olds. Analytics company iStrategyLabs has examined the demographics stats from Facebook’s Social Ads platform, and they have found staggering results. Interestingly, they found that the number of users aged 25-34 has grown 60.8%; the number of users aged 35 to 54 has grown 190.2%, while the number of users older than 55 years has grown a tremendous 513.7%.

Baby boomers are making themselves known in the social media space of the online world. Marketers who neglect to speak to them in the language they are now adapting to will miss out on a rewarding opportunity!

There are a lot of different versions out there of how the Seven Deadly Sins apply to social media but here are some that For Rent Media Solutions has put together to assure that you are making the most of your social media marketing campaign.

1.      Don’t Bite Off More Than You Can Chew

We have all been there before and understand this one. When most companies enter the social media landscape they want to have a presence everywhere. In order to be effective both with time and resources, you need to have goals and a solid strategy to support them. It is not necessary to have an account on all of the social networking sites. Choose one or two platforms that best match your goals and target audience and get to know how they work. 

2.      Don’t Get Greedy

One of the main reasons businesses enter the realm of social media is to build relationships with consumers and increase their brand awareness; however this does not mean you need to solely promote it while you are on these sites. Follow the 80/20 rule. 80% of the content you are submitting, sharing, tagging and commenting on should not be yours. Don’t consistently link your content. Offer help to others that genuinely and directly benefits them, not you. Provide value to the conversation and become a trusted member of the community. Move people to engage your brand and be collaborative. You can only build a community by contributing and that contribution needs to provide value for the consumers. Only then will they begin to trust your brand.

3.      Don’t Lose Sight Over Quality vs. Quantity

Social media is about quality not quantity and it should not be looked at like a popularity contest. Having the highest number of followers and fans is not what it is all about. Take the time to build a targeted list even if it is smaller and takes longer. It is important to have followers that take action versus having thousands of followers/fans that will never convert. Social media is about building relationships, so you will also want to make sure that you can manage the relationships that you have.

4.      Don’t Try to Control It
Your relationships are your brand. Anyone can blog, tweet or Facebook message about a good or bad experience they had with your product and it can be seen by millions of people. Embrace the transparency of social media because people are talking about your communities whether you like it or not. We can all learn a lesson from the recent experience of a property management company that is suing a former resident for $50,000 over a tweet complaining about mold. Read more here: What the Horizon Realty Fail Can Teach You About Social Media. Within a few hours, Horizon    Realty became a “trending topic” on Twitter, which means that Horizon was one of the most talked about topics on Twitter. Although trending topics on Twitter tend to be short-lived, the reach and distribution of social media goes further than Twitter.

 If you try to control the message too much, you will lose control. Rather than be fearful of messages made about your brand, engage. Use it as an opportunity to display your customer service and you will win customers for life.

5.      Don’t Be Fake
As we’ve mentioned before, social media is very transparent.  Consumers will know if you’ve entered a space with the intention of only promoting your business and not engaging in conversation with them. This is a big mistake businesses are making. Your company needs to be honest and personable in the online space in order to build relationships, loyalty and trust. It’s ok to make a mistake, admit when you are wrong and move on. People want to do business with people NOT with companies so talk to them versus talking at them.

6.      Don’t Be Lazy
Not only do you need to be honest, but you need to be THERE! Don’t get in the mindset of “Set It and Forget It.” Your brand needs to be involved more than just once a week and response time  is critical. You have to write interesting content, you have to stay current, and you have to be willing to show up and put forth the effort. This is a relationship that needs continuous nurturing.  Setting up profiles on social media Web sites is easy. However, growing those profiles and keeping those profiles alive require time, dedication and resources.

7.      Don’t Be In Violation Of Fair Housing
Fair Housing laws are still applicable with social media. Generally, any postings online should be considered the same as email or text messages. This information is discoverable and can lead to liability. Posting photos of residents and employees? Get a model release and consider fair housing implications! Posting endorsements, testimonials and raves from your residents?  Get endorsement permission! Allowing unmonitored and uncontrolled posts?  Know how to respond to “bad press” about your community. Monitoring and controlling the posts?  Your liability increases - libel and fair housing issues.

FOR IMMEDIATE RELEASE                                                                         

Contact:                                                                                                                           
Meredith Mobley                                                                               
Marketing Communications Coordinator
meredith.mobley@forrent.com
Phone: 757-351-7366
Fax: 757-961-4827

ForRent.com’s “Ready2Move?” video contest awards $10,000 to Dallas apartment renter

NORFOLK, Va.-(July 1, 2009)-Justin Spence got the call of a lifetime on Friday from ForRent.com^®. He entered his video in the apartment listing service’s nationwide online video contest and after months of anticipation, found out he was the $10,000 grand prize winner.

Spence, who works for his family’s radiator manufacturing business, is also a part time videographer. Under the weather and in the process of moving, Friday’s call could not have come at a better time. When asked how he felt about winning the $10,000 grand prize, he yelled, “Holy Moly! I think I just got a better kick than any kind of medicine could give me!”

ForRent.com launched the “Ready2Move?” nationwide video contest on April 1. The contest asked apartment seekers to create a short video and tell ForRent.com why they were ready to move for a chance to win $10,000.

Spence did just that. He and his wife created and starred in the one-minute video “$1,200 a month and No Pool?” The video depicts a conversation between Spence and a buddy, who is living lavishly in a Dallas apartment community, while Spence is desperately searching the classified listings for an apartment. The friend recommends ForRent.com as an apartment searching resource. When speaking about the benefit of the site’s functionality he boasts, “…you’re not gonna find that from some dude’s Web site in San Francisco.”

“This year’s contest was even more popular than last year. With the number of submissions more than doubling, the judges had a challenging time selecting the winners,” said Terry Slattery, president of For Rent Media Solutions.

In addition to the grand prize winner, three finalists were selected to receive an iPod Touch^®:

• Neehar and Renee Gupta, Indianapolis, for “The Answer is Clear“

• Bart Baker, Winnetka, Ill., for “Ready 2 Move“

• Chandra Farnsworth, Olympia, Wash., for “See Brent“

ForRent.com even rewarded viewers just for voting. Patrick Freise, a rising senior at Binghamton University in Binghamton, New York, is $1,500 richer after being selected in a random drawing from 4,798 voters as the voting sweepstakes winner. With his earnings, Freise says he plans to buy his girlfriend a nice birthday gift.

Spence credits the popularity of his video to promoting it on social media Web sites like Facebook and Myspace, “I personally use Facebook and MySpace a lot. I’m a strong believer that social networking is the new media to advertise your products.”

ForRent.com worked with Vitrue, a social media company, to launch its second annual nationwide video contest. A panel of judges watched all 123 videos and selected the grand prize winner and the three finalists based on five criteria: creativity/originality, overall quality/appearance, relevance to the contest theme, promotion of the ForRent.com and or For Rent Magazine^® brand, as well as the total number of user generated Internet votes received. In total, more than 24,000 votes were received.

To see all videos submitted for the “Ready2Move?” video contest, visit http://contest.forrent.com/.

About For Rent Media Solutions^TM

Headquartered in Norfolk, Va., For Rent Media Solutions is a division of Dominion Enterprises. As the multi-family housing solution for apartment seekers, property/apartment managers and owners, For Rent Media Solutions provides superior products, outstanding customer service, and tangible results.  For Rent Media Solutions is a leading resource for choosing your next apartment for rent, townhouse, condo, duplex, efficiency, studio or loft and provides a free customizable apartment search from more than 50,000 apartment listings nationwide.  For Rent Media Solutions operates For Rent Magazine^®, as well as ForRent.com^TM-The Magazine, and publishes 98 magazines covering more than 190 markets nationwide, including After 55^TM Housing & Resource Guide, and Apartamentos Para Rentar^®. For Rent Media Solutions operates four additional Web sites: ForRent.com^®, SeniorOutlook.com^TM, CorporateHousing.com^®, and ParaRentar.com^TM.  For Rent Media Solutions is a company dedicated to the needs of the apartment industry, bringing prospective residents and apartment communities together.

About Dominion Enterprises

Dominion Enterprises is a leading marketing services company serving the automotive, enthusiast and commercial vehicle, real estate, apartment rental, and employment industries. The company’s businesses provide a comprehensive suite of technology-based marketing solutions including Internet advertising, lead generation, CRM, Web site design and hosting, and data management services. The company has more than 45 market-leading Web sites reaching more than 16.7 million unique visitors, and more than 450 magazines with a weekly circulation of 4.3 million. Headquartered in Norfolk, Va., the company has 5,400 employees in more than 200 offices nationwide. For more information, visit http://www.dominionenterprises.com/.

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If you haven’t taken a look at our social media websites, you definitely need to! Especially since we write content with marketing/advertising ideas to help promote your apartment community videos. After your video goes live on ForRent.com, it is then uploaded to several social media websites such as YouTube, MySpace, Yahoo, Dailymotion, AptsVideo.com. The purpose for doing this is to make the apartment search process easier for renters; we want your community to be where THEY are. It also helps expose the property’s attractive features. This really gives prospective renters the opportunity to gage a property before going to see it.

In addition to posting it on social media websites, we also write a blog alerting consumers what new videos have come out which feeds into our Facebook Page and Twitter. This again is to encourage them to seek more information about your property and hopefully drive more LEADS to your door step!

Want to find out what was posted this week? Well, here’s a rap up…

The Lodge at Napa Junction Apartments in American Canyon, CA
North Park Apartment Village Apartments in San Jose, CA

The Congress Apartments in Baltimore, MD
Ridgely’s Delight Apartments in Baltimore, MD
Marlboro Classic & Redwood Square Apartments in Baltimore, MD

Madison at Stone Creek Apartments in Austin, TX
Madison at Walnut Creek Apartments in Austin, TX
The Pointe at Stone Canyon Apartments in Dallas, TX
Vineyard Springs Apartments in San Antonio, TX

One City Place Apartments in White Plains, NY
Bank Street Commons Apartments in White Plains, NY

The Gentry’s Landing Apartments For Rent in St. Louis, MO
Flats at 374 Apartments in St. Louis, MO

Winridge Apartments For Rent in Aurora, CO
The Flats at Whisper Sky Apartments in Denver, CO

Thorncroft Farms Apartments in Hillsboro, OR
The Verandas at Hazel Grove Apartments in Hillsboro, OR
The Colonnade Apartments in Hillsboro, OR

While we typically write about For Rent Media Solutions’ various products and/or initiatives, we tend to stick with what is ‘in’ right now. Search engine strategies, social media, videos, text messaging, etc. But there is an important area of traditional marketing that we have yet to expand on. It is actually very vital to the overall success of our brand imaging. And that is the trade shows that we attend and sponsor. For Rent Media Solutions has participated in trade shows for over twenty years! In fact, we’ve been represented at tradeshows sponsored by the National Apartment Association (NAA), America’s leading advocate for quality rental housing, for the past nineteen years.Trade shows are a successful tool used by companies to showcase, advertise, connect and grow. According to Forrester Consulting Services for America Business Media, 60.9% of marketers considered face-to-face exhibiting as the best means to effectively build brand image. And 62.9% also indicated that in-person events are considered to be the best tactic to generate qualified leads.  That is exactly why For Rent Media Solutions exhibits/sponsors these events, to build our brand image, form relationships, network, and generate potential leads. However, our current economy has added some challenges.

It is no secret that face-to-face events are among the most expensive platforms to advertise. And given the fact that budgets are constantly being scrutinized, selecting trade shows that will provide the best ROI is the way companies will decide. We are not immune to the financial obstacles in this economy; therefore, we are forming a strategic plan to help us maximize our resources.

Erin Zarate, Marketing Manager with For Rent Media Solutions, executes all of our trade shows.  One of her job functions when planning these events is to come up with creative solutions to keep us under budget. “Strategic spending is important at these events,” said Zarate. One of the ways her team has managed to do that is by having their inventory be repurposed for multiple shows. “It gives a consistent look and feel for our brand while also saving us money.” Another tactic she employs is to reevaluate our spending on products and/or client appreciation parties to see how we can get more ‘bang for our buck’, or partnering with other vendors.

As mentioned previously, generating leads is another key component of attending trade shows. Networking at a trade show allows you to meet people you might not have looked for or encountered otherwise.  Which is why having a thorough follow up plan is necessary to track the return on investment for attending.  For Rent Media Solutions exerts every effort post show to track new business opportunities.

Even in the digital world we live in, there is a nice added touch about a personal interaction with a company. It allows attendees to get a feel for the attitude of a company and the kind of people who work for it. Another focus For Rent Media Solutions has is to really reconnect with current clients.  We all get caught up in responsibilities and sometimes aren’t able to make the time to properly invest in the current relationships we have. This also gives us an opportunity to educate our clients about what we’re doing as a company to better fit their needs.

Respondents from the previously discussed survey indicated that benefits from attending trade shows were building/expanding relationships (41%) and lead generation (42%). So while the current fiscal year may call for some innovative thinking, opting out of this valuable medium can potentially have a negative effect on your brand. Even though there are constraints, For Rent Media Solutions will continue to view trade shows as a necessary avenue to market ourselves as well as connect with our current & perspective clients.