Apartment Blog

Hashtags, re-tweets, DMs? What does it all mean? For Rent Media Solutions^TM, a leading apartment resource for searching apartments nationwide, and a division of Dominion Enterprises, will answer these questions as they host the industry’s first Tweet Spot during this year’s Brainstorming Sessions^TM held at the Hyatt Regency in Houston, Texas from November 18-20.

Twitter “newbies” and power users alike in the multi-housing industry are in for the ultimate Twitter experience during this year’s Multifamily Pro Brainstorming Sessions. At the Tweet Spot, attendees will have an opportunity to learn more about leveraging the power of Twitter. Topics discussed include:

• How to create a Twitter profile
• How to perform basic functions within the site
• Twitter terminology
• Tools to enhance user experience
• Why Twitter is beneficial for businesses
• How to cross-link with other social media sites

During the show, attendees can participate in “Tweetups,” meetings organized through Twitter and hosted by For Rent Media Solutions, to network and meet other attendees. These Tweetups help attendees turn their online network into reality, allow them to see who’s “following” who and maximize their social networking by meeting and mingling with the industry’s social media savvy. Take a look at our schedule below for the two “Tweetups” scheduled for Tuesday, November 17^th at 5:30 pm and Thursday, November 19^th at 6:00 pm.

Do you ever wonder what your high school sweetheart, quarterback, class clown, cheerleading captain, class nerd, and valedictorian are up to these days? You may have lost touch with these people over the years but all is not lost. Baby boomers and beyond are finding social networking sites appealing for the same reasons most people do - to stay in touch with people. They are interested in reconnecting with old friends and classmates whom they haven’t talked to in more than 30 years.Currently, 16.5 million adults age 55 and older engage in social networking, according to Internet monitoring site comScore. A consumer survey of U.S. consumers from the NPD group, Inc., a leading provider of reliable consumer research, shows that 61% of baby boomer Internet users (age 44 to 61) had visited sites that offer streaming or downloadable video, while 41% had visited social networks.

There are helpful, even enjoyable and easy-to-use, Web sites that offer social benefits such as networking opportunities, research tools, and helpful articles on everything from retirement to long term care. These sites allow you to sign up and join, meet others, post articles etc, while others provide access to useful information regarding life after 55. The industry experts at After 55™ Housing and Resource Guide and SeniorOutlook.com continue to stay abreast of new media trends and want to provide you with a list of social networking sites that can benefit you.

Facebook

Facebook is a place to connect online with your friends and family to share updates, photos, videos, articles, polls and games.  According to Facebook, their fastest growing demographic is those 35 years old and older. According to iStrategyLabs, Facebook has a user base of 18.1 million users, and the number of users age 55 and over has grown from a negligible 950,000 to 5.9 million in a mere six months, which equates to a 513.7% increase.

Once connected with friends, family and employees, you will receive notification as they update their Facebook “status” and upload photos, which enables you to maintain an online relationship and stay connected with them. In addition to the social features like sharing photos and looking for old friends, there are plenty of ways to also tap into the professional community.

LinkedIn®

LinkedIn is an online network of more than 40 million experienced professionals from around the world, representing multiple industries. According to Quantcast, users age 35-49 make up 49% of LinkedIn’s traffic, while users age 50+ make up 31%. When you join, you create a profile that summarizes your professional accomplishments. The site is a great professional networking resource that allows you to connect with other people looking to explore potential business opportunities.

Your profile helps you find and be found by former colleagues, clients, and partners. You can add more connections by inviting trusted contacts to join LinkedIn and connect to you. LinkedIn allows a person to find jobs and business opportunities. Employers can list jobs and search for potential candidates. Job seekers can review the profiles of hiring managers and discover which of their existing contacts can introduce them.

Twitter™

This real-time micro-blogging site allows you to follow and connect with interesting people and can become a very good source of information. It can be used much like Facebook to keep up with your friends and family, but you can also get breaking news updates from sites such as the New York Times, CNN and Fox News, or follow your favorite celebrities like Oprah. Stay up to date on health care, retirement, housing solutions and more by following sites like AARP. Twitter is also appealing to business professionals seeking to expand their network and share information with colleagues.  

Twitter allows users to send “tweets,” or text-based messages up to 140 characters long answering the simple question of “What are you doing now?” People do everything from sharing monotonous and routine details of every day life to alerting people to breaking news or consumer product launches. These “tweets” are then displayed on your profile page and delivered to other users who are “following” you (essentially, subscribing to receive your tweets). Also, you can follow (subscribe) to the tweets of anyone you want, from family and friends, to Oprah, major Web sites, big brands and more.

Confused yet? It’s ok. Basically, Twitter is like an online cocktail party, a text message or like a Facebook status update, with which you can keep people up-to date with your life.

AARP Online Community

The AARP.org Online Community offers users an exciting environment where users can easily connect with AARP members age 50+. AARP’s ever-growing Online Community encourages users to meet new adult friends and socialize with one another by sharing photos and videos, playing online games, seeking advice, writing in a journal, and much more. The Online Community is a great place to meet new people, share experiences, and opinions, and talk about what they’re going through, whether it’s a single’s perspective later in life, dealing with adult children, or health-care issues. Registration is free and AARP membership is not required.  58% of AARP members age 50 and older access to their Online Community daily or several times a day, compared to 47 % of members younger than 20, according to an AARP/Center for the Digital Future 2008 study.

Eons

This site offers many similar features and functionalities as Facebook; however Eons.com is boomer-specific just like the AARP Online Community. The site allows users to express themselves through their social profile and share different aspects of their life, while also having control over of the privacy settings. In addition, Eons.com enables users to partake in group discussions, maintain and read blogs, share photos and videos, and even play games. Another great feature of Eons.com is that members can sign up to receive alerts when someone from a particular area passes away or in response to pre-defined keywords such as a company or school name.

There are also a few boomer specific tools like LifePath and the Eons Longevity & Life Expectancy Calculator. The Longevity Calculator asks 40 quick questions related to your health, lifestyle and family history and allows users to discover how many years they still have to achieve their dreams. Once the questionnaire is completed, Eons will send you your average life expectancy along with personalized advice to living longer and healthier.

Whether it’s re-connecting with old high school friends or staying in touch with children and grandchildren on Facebook, or maybe it’s empty-nesters planning events or perhaps reading helpful articles from everything from retirement to long term care, these social networking sites are here to assist you with the changes in your life. Online relationships become very beneficial, especially when it comes to retirement, health and family members moving away. The social media adoption rate is going up for  all generations and is expected to have high growth in the coming years, so get connected and start networking online today! 

When you got ready to leave home today, you knew there was the possibility that someone could wrongly come into your home to steal things, so you probably locked your door, and perhaps set an alarm.  Then, when you got behind the wheel of your car, you knew there could be an accident, so you buckled your seat belt.  No one is telling you not to leave home or not to drive, but both of these activities pose risks.  Everyday we take risks, and the better informed we can be about risks, the smarter and safer we are. 

The same is true for advertisers as they embrace social media to promote their apartment communities.  Social media is a great innovation, but it does have its risks, and the better informed advertisers can be about those risks, the smarter and safer they are.

Remember that a website is a form of advertising.  As a practical matter it is no different than any form of traditional advertising, and the same rules apply.  The things you say must be true, because if they are not, it is libel; you have to be aware of consumer laws (watch out for sweepstakes that are really illegal lotteries); and, you have to honor the trademarks and copyrights of others.

And of course, don’t forget about fair housing considerations.  The point of a website is to advertise the community; what is posted on a website (and that means both words and pictures) must therefore be fair housing compliant.   Quite simply, that means that a “reasonable person” looking at the website cannot see anything that would suggest “any preference, limitation or discrimination because of race, color, religion, sex, disability, familial status or national origin.”  Therefore, the words that are used, the directions that are given, the symbols that are depicted, and the photos and pictures that are shown cannot indicate that type of preference, limitation or discrimination. 

The bottom line is that if there are fair housing issues with a basic website, the apartment community will be liable, since this is essentially an “ad,” and the community (its owner or PMC) is the “publisher.”

But what about a website where others are able to post information or are invited to blog?  Who is liable for what others post?  The answer is “it depends.”  It depends upon how much control the owner of the website (the “Publisher”) is exerting over the external posting by others.  It’s all about control.  The more the message is controlled, the more likely the accountability. 

Now, what about Facebook®, Twitter™, YouTube™ or a blog?  Are these a form of advertising?  The answer to that question is “it depends.” It depends on what a judge or jury might say about this.  The folks in the apartment industry who are using a fan page on Facebook or who are sending “Tweets” would ultimately have to admit that the ultimate goal is effective marketing of a community or PMC, and that sounds like advertising.

Social media can be a brilliant form of marketing, but people need to make informed business decisions.  They need to know what questions they should be asking before they take the leap into social media, questions like:

1. Who at the community/with the PMC will be its “voice”?
2. Where will this “voice” be heard?  On your own website or blog?  Or will this “voice” speak through posts at the websites and blogs of others?
3. If you will have your own website/blog, how much time will be committed to monitoring and promptly responding?
4. If you will have your own website/blog, how much control do you plan to exert regarding what is posted by others?
5. What will you do if someone says something bad about you or the community?
6. What will you do if someone says something bad about their neighbors or prospects–a lie, a slur, even an over-the-top compliment?
7. When is your employee your employee?  Are you responsible for their on-line actions?
8. When is your employee “on their own time”?  Are you responsible for their on-line actions?
9. Are you going to provide training for your employees on the proper use of social media as it relates to your website/blog?
10. Are you going to provide training for your employees on the proper use of social media as it relates to the websites and blogs of others?

Lock your house?  A good idea.  Seatbelts–ditto.  And take advantage of the wonders of social media and advertising, but do that with an understanding of the risks and a plan to address them.

REQUIRED LANGUAGE FOR ALL REPRINTING OF THIS ARTICLE: “Social Media- Don’t Take Risks” is written by Nadeen Green, Senior Counsel with For Rent Media Solutions. The information contained in this article is not to be considered legal advice, and the authors and their companies strongly suggest that you consult with your own counsel as to any fair housing questions or problems you may have.

How often do you have the opportunity to #SaveonRENT, especially RENT: The Broadway Tour? Now you do, thanks to a special partnership between RENT and ForRent.com®.  This exclusive discount allows you to see Adam Pascal and Anthony Rapp, in the roles they made famous, for $10 less than everyone else! Share with your friends (Retweet) and be a part of the group that gets “A Tweet Deal.”

Attention: RENT Enthusiasts
Tweet for a chance to win RENT: The Broadway Tour memorabilia and remember you get $10 off on tickets when you enter the code ANGEL.

Step 1:
Follow us on Twitter @AptsForRent and @rentthebwaytour

Step 2:
Copy and paste the entire text below into one of your tweets:

@AptsForRent has the code 2 save $10 on @rentthebwaytour tix! RT msg 4 chance 2 win prize pack: http://tinyurl.com/yftof3h  #SaveonRENT

Step 3:
A randomly selected winner will be chosen from all tweeted entries on October 30^th, 2009; November 30^th, 2009; December 30^th, 2009 and January 13^th, 2010.

View the tour schdeule here: http://siteforrent.com/tourschedule 

Rules to play:
What?  A Tweet-to-Win sweepstakes.
Who?  You can enter if you are a consumer. Please no multi-family housing industry professionals or employees of For Rent Media Solutions, Dominion Enterprises and/or RENT: The Broadway Tour.
Why?  To win RENT: The Broadway Tour memorabilia & ForRent.com schwag and get $10 off ticket prices.
Where? Go to Twitter @AptsForRent and @rentthebwaytour to begin following.
How? Copy and paste the entire text below into one of your tweets:

@AptsForRent has the code 2 save $10 on @rentthebwaytour tix! RT msg 4 chance 2 win prize pack: http://tinyurl.com/yftof3h  #SaveonRENT  

When? A randomly selected winner will be chosen from all tweeted entries on October 30^th, 2009; November 30^th, 2009; December 30^th, 2009 and January 13^th, 2010. 

We have added an additional social media component to the ForRent.com Web site. Go to ForRent.com and you will notice the new “share” box in the top right hand corner. Hover over the box and it expands to display the various options you can use to “share” the ForRent.com site with others. The “share” box is visible on every page within the site.

Through the share tool, end-users can share apartment listings with others via the various social media sites including Facebook, MySpace and Twitter. With this feature, the end-user has more than 150 ways to bookmark or share apartment listings of their choice!

On Wednesday, August 19^th, For Rent Media Solutions launched a Twitter sweepstakes for multifamily industry professionals. Multifamily professionals had an opportunity to win an iPod Touch® if they logged on to Twitter and sent @AptsForRent a tweet. To be eligible for the sweepstake, multifamily professionals had to enter a tweet that included the ‘Yeah We’ve Got That’ hashtag. This hashtag symbolizes our solutions network to help clients reach renters any time, any place, driving more LEADS for them.

On Monday, August 24^th, we announced Jessica Whitney as the randomly selected winner for the iPod Touch. Whitney works with Resort at Forbes Creek apartment community.  This community has had their Twitter account for a little over a month and loves using the microbloging site for ‘real time’ updates to inform residents of specials, events, etc. In addition to Twitter, we also learned that this community has a robust Facebook page set up displaying updates regarding events in the apartment community.

As a result of this campaign, For Rent Media Solutions saw an increase of followers to our Twitter profile and numerous retweets with our brand message all in less than three days! We also generated a couple thousand page views to our Apartment Blog and had many interactions with multifamily industry professionals.

We want to congratulate Jessica Whitney for winning the iPod touch. We would also like to thank all multifamily professionals who participated. We’re looking forward to running another sweepstakes soon!